From the foreword by The Arbinger Institute
"By focusing on mindset change as well as behavior change, the company you will encounter in this book has established from top to bottom a program and culture that produces real, actual, heart-felt caring.
The value of this book is that it manages to capture that caring in such a way that it seeps from every page and into the reader’s heart.
Studying the life-changing work of this particular company changed author Kimberly White’s life. Reading how and why that happened may change yours."
Advance praise for The Shift
Delightful. Inspiring. Humbling.
This book belongs on the shelf alongside all the great business and self-improvement works of our time. It has changed the way I approach my colleagues and clients and helped instill in me a greater purpose for what I do every day. Read the book. Make the shift. Reap the benefits.
Founding Partner, Corient Capital Partners, LLC
I work in a high-tech industry and yet I've never encountered a book that was more relevant to my work. It is a beautiful expression of Arbinger principles--displayed in the most profound dimensions of life--and its effect is truly like magic. The Shift is simultaneously inspiring, touching, and profound. I don't know anyone who wouldn't be deeply taught--and moved--by the remarkable journey found in this book. Few books are truly "must-read," but The Shift is absolutely one of them.
Senior Vice President, Qualcomm Technologies
President, Qualcomm Government Services
This is truly a rare book. On page after page we encounter people living the way we all know we should, but often don't. Who could have known it would be so inspiring--and so thoroughly humbling--to enter the lives of such people? The effect is transforming. As we meet these ordinary people we finally know who we want to be like: we want to be like them. I don't see how I can be the same team member, leader--or person--after encountering this book. A complete inspiration to read and genuinely mind-changing.
Vice President, Business Operations
The Shift is a transformative book; a rare view of the defining element of corporate culture, the heart of mankind. It shares what executives most need to learn, first about living, then about leading. It thoroughly inspired, touched, and taught me."
—Roy E. Christensen
Chairman of The Ensign Group (Health Care Facilities in 16 states)
Founder, Former President and Chairman of Beverly Enterprises (Health Care Facilities in 50 states)
The Shift really nails down Arbinger principles. It makes intangible ideas compelling and relatable, both to business and to my life as a daughter, sister, wife, mother, and friend.
It also provides a perspective that could well serve legislators and regulators, as well as those who work closely with the nursing home industry but may not have ever actually worked in a facility. Even AHCA staff and members who don’t have any hands-on experience would benefit reading The Shift by getting a taste of what they are fighting for.
Finally, this book validates all those compassionate and dedicated people who already are unsung heroes!"
Former Skilled Nursing Facility owner and innovator
"The Shift awakened me. It touched my heart and soul. The author shares countless intimate glimpses—glimpses into personal acts of tenderness and nobility that are enormously and profoundly moving.
A rare and extremely fulfilling read. "
Chief Clinical Officer, Plum Healthcare Group
© 2018, Kimberly White, All Rights Reserved
Seeing people as people is an idea so simple you’ll swear you’ve heard it a million times, but so profound you’ll never stop learning from it. It is the key to healing our most troubled relationships and our deepest personal suffering, and to finding greater peace, meaning, and fullness in our lives.
The Shift helps you toward your own transformative shift with warm encouragement, insightful guidance, and powerfully moving, true accounts of extraordinary human goodness.
In The Shift you will meet a tough young nursing home staffer who tenderly paints the fingernails of female patients, a therapist who drives 300 miles to retrieve a fading patient’s beloved dog, nurses who come in on days off to visit patients, and many others like them.
Come along and meet these astonishing people, feel your heart stir and yearn in response to their examples, and follow the author's thoughtful account of how she came to experience a profoundly transformative change in her view of herself, her life, and the source of her suffering.